There are some codecs that Fusfoo doesn’t support, like G2M3 and Canopus HQ. If you’re using an unsupported codec, you’ll need to re-compress your video in a supported codec. The best way to do this is to re-export your file from your editing program using the export settings explained in our Compression Guidelines. If your editing or encoding software doesn’t offer our recommended customizations, you could try a free program like Handbrake or MPEG Streamclip to re-encode your file.
Articles in this section
- Why is my video taking so long to upload?
- I just tried to upload a video but I got an error message saying my file is too small. What do I do?
- Why is the fade to black at the end of my video missing?
- I’m having trouble with the audio. What should I do?
- I’ve just realized I’m using a video codec that Fusfoo doesn’t support. How can I fix it?
- I just tried to upload a video but Fusfoo is saying there’s a conversion delay. What does this mean?
- I just tried to convert my video and I’m getting a weird error message. What do I do?
- Why isn’t my video displaying properly?
- Why isn’t my HD video showing up in HD?
- Why did Fusfoo squish my 16:9 widescreen video to 4:3?